Control room management

Enhance the safe and reliable operation and continuous monitoring of pipeline systems.

How CEPA members improve performance

Canada and the world count on pipelines for the safe delivery of the energy they need for life and prosperity. CEPA Integrity First® was created by CEPA members with the primary purpose of continuously improving the performance of Canada’s energy pipeline industry and ensuring the safety of those who live and work around pipelines while protecting the environment.

Through Integrity First, CEPA members work collaboratively to share their knowledge and innovations to drive industry-wide performance improvements in pipeline safety, environmental protection and socio-economic practices. Integrity First enables pipeline companies to work together to make our industry better – focusing on safety, transparency and responsible operations – striving toward our goal of zero incidents.

10 key priorities:

Integrity First cycle
Integrity First ensures that each priority is put through a six-stage process that is supported by CEPA and built on a solid foundation of strategic communications and change management.


These are the sophisticated control centres where all pipeline operations are monitored using SCADA systems (supervisory control and data acquisition), similar to those used for air traffic control and space missions. Highly trained personnel monitor flow, pressure and many other features specific to the operations of a pipeline, 24/7, 365 days a year.

Priority commitments

CEPA members have made the following commitments to continuously improve control room procedures:

  • Apply leading practices to advance control room management.
  • Ensure controllers are fully competent and qualified in their roles and undergo continual retraining and requalification.
  • Ensure controllers have the obligation and authority to take appropriate action to ensure safety for people, environment and property.
  • Monitor critical process and equipment conditions 24/7 to prevent or respond to normal, abnormal and emergency conditions.
  • Educate controllers and frontline supervisors to recognize and manage the effects of human fatigue.
  • Ensure controllers’ workloads are appropriate so they are able to respond to any condition that occurs on a shift.
  • Use industry best practices to ensure controllers have the right information to make timely and informed decisions.
Priority stage

Integrity First ensures that each priority is put through a six-stage cycle that is supported by CEPA and built on a solid foundation of strategic communications and change management.

Find out more about the cycle and each stage.

$2.0 billion

In 2018, CEPA members invested $2 billion in maintenance and monitoring of their Canadian pipeline systems.

Are pipelines safe?

Yes, they are the safest way to transport the energy Canada and the world need. In fact, Canadian transmission pipelines are among the safest in the world.

In 2018, Canada’s 121,000-kilometre network of transmission pipelines moved 97 per cent of Canada’s natural gas and onshore crude oil production to the people who need it (the other 3 per cent was by rail or truck).

Out of 1.6 billion barrels of oil transported by CEPA members, a total of 11.3 barrels were spilled and couldn’t be recovered. These remaining barrels dissipate through volatilization (similar to evaporation) and other natural processes. While this is only a tiny percentage of oil transported, no amount spilled is acceptable to CEPA members, who work toward a common goal of zero incidents.

CEPA members work together to continuously improve what are already among the highest safety standards, and best safety records, in the world. Over 51,000 kilometres of transmission pipeline were inspected from the inside in 2018, and over 2,600 integrity digs were performed to check any anomalies identified. Hundreds of exercises were performed to ensure CEPA member companies’ emergency response teams are prepared. Over $2 billion was spent on monitoring to ensure that your energy was delivered safely.

Canada and the world will need oil and natural gas long into the future, and you can count on CEPA members to get it to you in the safest, most responsible way.